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Download a Yankee Group white paper, compliments of NetMotion Wireless, the leading Mobile VPN provider. The "Optimize the Productivity of Your Mobile Workforce" white paper explores the latest trends in enterprise mobility with a focus on Mobile and traditional VPNs, and provides key considerations for selecting the right VPN for your mobile workforce.
Click here to download this white paper.
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| Featured Articles | | Field Service Evolution
An implementation is never complete. You don't install and integrate new technology, let it work for a few months, and then strike it off your to-do list. At least you don't if you want your technology implementation to last long-term and benefit your business. That's the approach $2.9 billion Diebold, Inc. took with its field service automation project. Used with permission from Integrated Solutions magazine
| | The Mobile Field Service Solution Selection Report
This report should be used as a guidebook for effective assessment of mobile field service strategies and solutions. It includes frameworks to help enterprises assess their mobile field service competence, scope solution requirements, and select the best-fit solution. Submitted by Astea International
| | Case Study: Field Service For Tennant Company
For 10 years, Tennant Company's service division planned to develop and deploy a field service automation solution. But every year, the long-suffering group heard that the solution couldn't be financially justified or that the project was too complex; but a solution finally couldn't wait any longer. Submitted by Panasonic Toughbook
| | Portable Printers Become Integral Part Of Patterson Dental's Mobile Field Service Solution
Patterson Dental provides a virtually complete range of consumable dental products, clinical and laboratory equipment, and value-added services to dentists, dental laboratories, institutions, and other healthcare providers throughout North America. Yet despite its success and stellar reputation, the field service side of Patterson Dental's business was, until recently, a predominantly paper-based operation. Whether it was producing customer receipts or filling out parts order sheets, the company's field service technicians were required to perform the process manually, writing out the information by hand on unwieldy triplicate forms. Submitted by Extech Instruments
| | Increasing Field Service Productivity For Medical Instrumentation Provider
This case study outlines the use of the Mobility XE mobile VPN in a large multinational medical instrumentation systems provider. The company spans the continuum of medical instrumentation offering products used in medical research, clinical trials, and laboratory diagnostics. Submitted by NetMotion Wireless
| | Stanley Steemer Streamlines Field Service Operations
Stanley Steemer performs on-site carpet cleaning and floor-care services nationwide. To manage its thousands of technicians in the field daily, Stanley Steemer turned to Intermec for the company's ruggedized Intermec 761 handheld computers and PW40 mobile credit card printers. Submitted by Intermec Technologies
| | Leading Healthcare Equipment Provider Improves Field Service Operations And Service Levels
Cytyc Corporation wanted a way to minimize paper-based trouble ticket processes, streamline dispatch, and close out work orders. They also wanted to offer customers better service and more accountability in meeting Service Level Agreements. Submitted by BlackBerry
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| Featured Field Service Solutions | Astea Alliance: Field Service
Alliance Field Service delivers the efficiency gains sought by service organizations for higher customer satisfaction and retention, lower operating costs through call avoidance, higher revenue recovery, and increased asset utilization.
|  | BlackBerry Business Solutions For Field Service
BlackBerry Business Solutions are about much more than wireless e-mail. They're about understanding and offering ways to improve everything from customer service to cost control and service delivery — whatever your industry or business challenge may be. BlackBerry Business Solutions are about wireless access to your critical information and communications through a combination of applications, services, peripherals, and BlackBerry product offerings. They're about having everything you need, right where you need it.
|  | MobileDataforce Field Service Software
MobileDataforce® , the award-winning mobile software provider, offers a complete mobile platform, PointSync® for field data capture and database queries on mobile handheld computers. PointSync® is an enterprise-grade system for rapid deployment of database centric mobility applications on handheld computers.
|  | Two Technologies JETT.eye
Imagine new possibilities. Take digital color pictures in the field. Capture data on the go. Seamlessly connect with the office. Simultaneously increase field service productivity, improve customer service, and turbo charge your profits. All this is now possible with the JETT.eye.
|  | Dolphin 7900 Series Mobile Computers
The Dolphin 7900 Series mobile computer delivers
unparalleled performance and value for mobile data collection applications. Its compact, ergonomic, rugged design provides the ease of use and operational reliability needed to excel in robust mobile applications such as package delivery, field service, route accounting, transportation, warehousing, retail, and industrial/manufacturing.
|  | InfoLogix eMobileService
InfoLogix eMobileService is an enterprise software solution that manages service professionals, work orders, and inventory in the field. The demands of maintaining a field services organization are increasing and constantly changing.
|  | Trimble Recon Mobile Rugged Handheld Computer
The new Trimble Recon X-Series Mobile Rugged Handheld computer delivers maximum performance and reliability in a lightweight and extremely rugged design that's easy to carry. The waterproof Recon Mobile Rugged Handheld weighs just 17 ounces, meets military specifications for drops, vibration, and both high- and low-temperature operation, and runs Windows Mobile 5.0.
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| Featured Podcast | | Location-Based Fleet Management Interview | | In this interview; Directions Magazine Editor-in-chief, Joe Francica; speaks with Bob Skinner, Group Vice President of Trimble Mobile Solutions (TMS). TMS is a division of Trimble Navigation and is engaged in delivering solutions for the fleet management market. Skinner briefly discusses the recent acquisition of @Road by Trimble and how that will be assimilated into the Trimble organization. In addition, Skinner provides some detail about the costs savings that customers like Coca Cola and others in the ready mix (concrete/cement delivery) and consumer product goods market incur by using a location-based fleet management solution. |
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| Featured Blog |  The idea behind a mobile handheld is you can use it anywhere. But if you
work outdoors or in bad weather, check out the blog for Trimble rugged
handhelds. |
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| Who's Who |  When you're in the field, you need a laptop that can stand up to a lot of wear and tear. That's why utility and construction companies go with the Toughbook. Whether it's being dropped, shaken, soaked, or actually run over by a truck in one instance, the Toughbook — like a tough customer — stands up to just about anything you can throw at it. |
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| Consulting Services | | ProSavvy brings clients with projects together with consultants who have the right expertise. We also provide consultants the ability to access project opportunities. Visit ProSavvy and post your project today! |
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| Advertise Online | | If you are interested in advertising with Wireless Workforce Online, click here for more information.
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